No return of items purchased will be accepted without prior approval and completion (by you) of the relevant Goods Return Authority (please see below).

FAULTY, DAMAGED OR INCORRECTLY SUPPLIED GOODS - Any issues relating to faulty, damaged or incorrectly-supplied items should be raised with us by email before taking any further action. In such circumstances, no refund or exchange will be provided until the matter has been fully investigated. No returns will be accepted unless accompanied by a Goods Return Authority (this form is available from us as a PDF on request by using the 'Contact Us' page), but can also be viewed or downloaded as a JPG file by clicking on 'Goods Return Authority' under the 'Other Links' heading at the bottom left of the homepage. The form needs to be completed by you and then emailed to us for processing/approval. You must wait for confirmation of approval (or otherwise) before taking any further action to return items purchased from us. It is imperative that you quote your name and the order number in any communications relating to return of items supplied. Please note that returns and refunds may take several days to process.

UNWANTED OR INCORRECTLY ORDERED GOODS - If you have ordered the wrong part, or subsequently change your mind, you must contact us by email before taking any further action. As stated, returns may take several days to process and, in the case of customer error or a change of mind, are accepted entirely at our discretion. Depending on the part and, of course, your own requirements, you may be offered either a partial refund or an exchange for store credit, but, again, this is entirely at our discretion and, in all cases, subject to deduction of all freight charges (both ways*) and a 30% re-stocking charge. A Goods Return Authority needs to be submitted & processed (see above) before any returns will be accepted.

In the case of non-warranty returns, goods sent without a pre-approved GRA, or minus original packaging and/or showing evidence of fitting or other damage, will not be accepted, so it's important to get it right first time. Email us if you are in any doubt. Non-warranty returns on sales over 14 days old will not be accepted.

For items sent in error, or warranty claims on faulty goods, you are responsible for the freight component until the matter can be investigated and the goods inspected, and ALL returns must be accompanied by a pre-approved Goods Return Authority.

Returns or cancellations of Special Order Items will not be accepted.

EXCEPTIONS - We will not acept returns or refunds on international shipments, or, because of the administrative costs involved, on items for which the net value of the credit would be less than $20. Please consider the efficacy of returning low value items for credit versus the resale option available to you on platforms like EBay and similar.

SPECIAL ORDER ITEMS - 'Special Order Items' are products that are not normally part of our inventory and have been ordered in specifically at your request, usually on a pre-paid basis. We will not entertain requests for return or cancellation of Special Order Items, except where such items can be proven to be faulty or mis-supplied.

* In the majority of cases, outgoing freight & handling charges on customer web orders are highly subsidised by us. Please bear in mind, when considering the return of a mis-ordered or unwanted item, that the return/restock charges may include the actual cost to us of the outgoing freight, either in full or part, as well as the restocking fee and, of course, your own return freight costs.

OR

You can request a PDF copy of this form by emailing enquiries@gpsimports.com.au. Please note that the completed form needs to be emailed to us, processed and approved before you take any further action with regard to returning items purchased from us.