• Is it in stock?
• Using the Search Functions
• Still can’t find your part?
• Using the Shopping Cart
• Having Problems at Checkout?
• Quick Search - Department Codes

• Membership Benefits
• How to register as a Member
• Promotions 

• Using PayPal on your First Order
• Using your Credit Card to Pay
• Freight and Handling Charges
• Overseas Customers
• Wishlists, Backorders  & Special Orders

• Forgotten your Password?
• Made a Mistake in Your Order?
• Returns & Credits
• Contacting GPS Imports

>> Member Sign-In

If you are part of our online membership program, you need to be logged in to access membership discounts on your order. This is done using the 'Member Sign In' link in the top right corner of the screen. It is recommended that you log in and view the 'Checkout' link under "Shopping Cart" before you commence a new order, just in case you have items left in your cart from previous searches or aborted orders. You can also use the same link to access and update your profile (address, contacts, etc), as well as viewing your order history.

>> Checkout

You can navigate freely between Stages 1 & 2 of Checkout and the rest of the site by clicking on the appropriate links. The same is true of Stage 3 of Checkout, but any extra info you may have input in the 'Comments' box will have to be re-entered when you return to Stage 3.

If you are a trade customer, the majority of the above conditions and 'How-to' tips will still apply to you, so you should read them thoroughly, but there are some modifications and additional special provisions that are specifically related to trade customers. It's worth noting that 'trade' status is only available to businesses that have a direct association with the motorcycle industry. You may be asked to provide proof of your bona fides, including an ABN and evidence of business premises, particularly if you are looking to upgrade your discount level. For instance, if you run a car dealership and just happen to own a couple of motorcycles, that won't cut it. 

Traditionally, we give dispatch priority to our industry customers as we know they have a living to make and, often, impatient customers on their backs asking them to complete jobs in unrealistic timeframes.  Once you have been with us for a while and have achieved a proven history of regular orders or order volume, you may be invited to apply for 'full trade', which will give you access to higher levels of discount than are available to our retail customers.

However, as they say in the movies, with great power comes great responsibility - we expect you, as industry professionals, to exhibit a level of self-sufficiency when it comes to working out what parts are required for your particular job/vehicle and to place your orders through the website with a minimum of assistance.

Email is our preferred method of communication, just as ordering through the website and payment with credit card are our preferred way of doing business. There are other options available, but they all result in slower processing of orders, longer dispatch timeframes and reduced levels of order discount for you.  

Discount - New Trade/Industry Customers

Since moving the business fully online in 2017, the criteria governing eligibility for trade discount at GPS Imports have changed.  Whilst a small handful of long-standing (pre-2017) customers remain at the maximum discount level regardless of their order volumes, new trade customers no longer automatically qualify for this level of discount. 

For those that do not currently qualify for 'full trade', you will receive the same discount and conditions as regular retail 'Members' of the site, presently 15% discount (some exceptions apply) and a $13.95 flat rate freight charge on orders under $100 and a 'zero freight' concession on orders over $100. NB: If your discount level jumps up beyond 15%, you will be charged freight at cost, no concession. In practice, if your orders are regularly below $350 RRP, you are actually better off simply sticking with the regular 'Member' discount of 15% once you factor in the above-mentioned freight concession.

As a new trade customer, you will generally be expected to remain on the 'entry level' discount for at least 6 months, after which your order volumes and order frequency will be assessed on a regular basis to determine whether they warrant upgrading you to a higher discount level. If this is the case, you will be invited to re-register as a 'full trade' customer.

If you are an old trade customer whose registration has lapsed due to inactivity or been cancelled due to previous payment default, you will need to follow the same registration process as our private customers (see the relevant section above).  Your initial discount level will be set at 15%, the same as our private registered 'Members'.  

To receive your discount you must be registered on the site and you must remember to log in on the site before you place your order, or the discpount will not be applied. Regardless of your discount level, please note that we do not offer account terms, under any circumstances: all orders are strictly 'dispatch upon receipt of payment'.

There is some scope for the assessment of individual order discounts based on the order value, but you need to ask us to do this on a case-by-case basis, it won't happen automatically on the site. For the discount rates applicable see the notes below (Discounts on Phone Orders).

Discounts on Phone Orders (Trade Customers)

Whilst we encourage all our tradies to order through the site, we acknowledge that there are some customers who are unwilling or simply unable, for one reason or another, to place their orders online. Please note that reduced rates of discount apply to orders by telephone, email, fax (we actually don't have one of those anymore) or text/sms (yes, that actually does happen), basically any method outside of the website shopping cart. This applies to all trade customers, whether new or established, no exceptions.

Order value (total RRP):   < $100 = 0% discount
Order value (total RRP):   $100 - $300 = 15% discount   
Order value (total RRP):   $300 - $500 = 20% discount
Order value (total RRP):   > $500 = 25% discount

A freight charge applies to any order not placed through the website shopping cart. The freight charge will vary according to the circumstances of the order, with a fixed minimum of $15.

Freight  -  Trade Customers (Australia only)

If you are a new customer and currently registered at the base level of discount, you can take advantage of freight concessions available to our private customers, as noted above. In most cases, this means that your order will be sent by Express Post Satchel, so long as it will fit. If it is too big to fit in a satchel, the normal default is to send by Regular Parcel Post. In such cases, you can choose to upgrade to courier delivery (TNT) or Express Post Parcel, but a surcharge will apply (equivalent to the difference between our normal dispatch costs and the price of your courier/express parcel). That surcharge must be paid before items will be dispatched, so we recommend using your credit card to pay at checkout (see notes below under "Payments for Trade Orders").

Trade Customers on discount levels other than the entry-level 15% should note that all freight will be charged at cost. There is no handling charge, but the actual freight charge can vary greatly from order to order, depending on the size and weight of the items in your order and the method of freight chosen, so for this reason the online checkout will not show the actual chargeable freight amount. This will be charged after-the-fact once your order has been picked. Unless specified by you, the freight method will be chosen by us at our discretion, but with emphasis on mimimum cost and maximum expediency. Again, you should choose 'credit card' as the payment method at checkout - see notes on "Payments" below. 

We work hard to ensure that trade orders are processed on a same-day basis, where workload and current stock levels permit. This means that, for most orders, we can offer an overnight service, either by Express Post or private courier, to the majority of metroplitan centres in Australia (subject to size/weight limitations and stock availability). Nevertheless, we do not guarantee next-day delivery (which may be dependent on factors beyond our control); if you require a guaranteed overnight delivery service you must specify at the time of each order and, where such service exists, will be charged accordingly, based on the prevailing private courier tarrifs for such a service and subject to the limitations thereof. Please try to factor this in when booking in workshop jobs that are dependent on parts yet to be delivered. Orders received by us after 2pm may not be elligible for same-day dispatch.

Payments for Trade Orders

As a trade customer using the GPS website you should be taking the 'credit card' payment option at checkout. Don't use PayPal - it's there as an option for retail customers (for whom the site was originally created). If you use PayPal the dispatch of your order may be delayed. If you are on anything other than the entry-level discount rate, using PayPal also makes adjustments for freight charges extremely difficult and time-consuming. In the case of credit card, payments by card are not processed by the site in real time: they are processed manually at GPS HQ in the final stages of the dispatch process and will take account of any adjustments required for freight charges, back-orders or pre-existing credits.   

Returns & Credits

Whilst we endeavour to check all incoming orders and advise on any apparent discrepancies, it is your responsibility, as industry professionals, to be conversant with the suitability of the parts you are ordering and the vehicles to which they apply. However, we all make mistakes occasionally and there may come a time when, despite all your pre-order dilligence and cross-referencing, you find that you need to return a previously-purchased item to us. There is a procedure for doing this.

Returns from all customers are subject to prior completion and approval of a  'Goods Return Authority' and, for non-warranty items, a 30% restocking charge applies. An example of the Goods Return Authority can be viewed under "Other Links", bottom left of the homepage, and the form is available from us as a PDF upon request. In the case of trade customers, the balance after restocking charge is available as a 'store credit' only.

Non-warranty returns on sales over 14 days old, or goods sent without a pre-approved GRA, or minus original packaging and/or showing evidence of fitting or other damage, will not be accepted, so it's important to get it right first time. Email us if you are in any doubt.

Similar considerations apply to items sent in error and to warranty claims.  You are responsible for the freight component until the matter can be investigated and the goods inspected, and ALL returns must be accompanied by a pre-approved Goods Return Authority.

Returns or cancellations of Special Order Items will not be accepted.